Stony Grey – Light Aqua
Irish Scarf – Stony Grey Light Aqua
SHIPPING & DISPATCH
We can ship to virtually any address in the world. Transit times can vary from country to country and some countries are considered slow transit. Our main priority is you. You’ve chosen to order with us and we really appreciate your custom, therefore, we aim to dispatch as quick as we can and generally our record is within 3-5 days.* Please note, this is the time we dispatch from our workshop. Please allow time for delivery in addition to this. The length of time to reach your address can vary according to postal services and location.
Postal services operate Monday-Friday.
*except for busy periods such as Black Friday, Cyber Monday, Christmas, restock times and when we have a specific SALE on. Even then, our main priority is to get you your order dispatched as soon as we can.
ONCE WE DISPATCH
PLEASE NOTE: Dispatch time is between 3-5 days. Once we have dispatched, unfortunately the time it takes to reach you is out of our control. Delivery times can vary from country to country. We can give you an estimated time only. The postal service we use is 'AN POST' and we use their transit estimator: http://postage.anpost.ie/transit.asp which gives an estimated transit time from Ireland to your country. Transit times vary according to the size and weight of a package.
ESTIMATED TRANSIT TIMES
- To Ireland: 1-2 business days after dispatch.
- To the UK: 2-4 business days after dispatch.
- Within Europe: 3-8 working days after dispatch.
- To other international countries: 5-12 working days after dispatch.
Please see other time frames below under Delayed Parcels.
IMPORTANT: It is advisable to order well in advance of any personal requirements such as birthday/gift/college course deadlines to allow for dispatch and transit time.
We include your email address and phone number on the postal label so as if there is an issue with delivery, it may be a point of contact for the person delivering. If you wish for this information not to be included on your label, please state this in the Note Section at the time of ordering.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. You can do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days, upon receipt of returned goods. You are responsible for the cost and risk of loss or damage when returning the goods, we advise you take out enough postal insurance to cover their value.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in unworn condition and swingtags still attached.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
Cancellation / Return / Exchange Policy
LOST OR DELAYED PACKAGES (STANDARD POST)
99% of the time, standard post is highly effective and efficient. If a customer reports a package undelivered after the estimated time of delivery (http://postage.anpost.ie/transit.asp), we then aim to track the delayed or missing package with ANPOST parcel, “missing parcel investigation”. This will ensure we find out where exactly the item is e.g. if it has been delivered and where to. The system has proven highly effective for us. Please note we cannot send out a repeat order/refund until we retrieve the missing item.
Note: The company will not be responsible for missing items should you give postal instruction other than your own address such as “if not in, leave in rubbish bin at back of house” or “leave in neighbour’s porch” or any instructions of such nature.
Delayed Packages could be due to a slow transit country. This can vary according to customs and post office policies in each country. In our experience, the following countries can take longer than 12-26 days: Germany, Italy, UAE, Saudi Arabia, Middle Eastern countries, South Africa, India, and Pakistan.
We cannot file a missing parcel claim until this time has passed as your parcel may still be in transit.
Returned Packages because of “Not being picked up” or “Not possible to deliver to customer”.
Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.
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