Family Crest Clock on Natural Slate

Returns

We hope that you will be wholly satisfied with your order. However, we will exchange, repair or refund any item returned within thirty days, which was received by you in a damaged state or containing an error made by Louise Carroll Designs. If the return is the result of an error by Louise Carroll Designs, we will refund the delivery charge otherwise the delivery charge is non-refundable. No refund can be given if information was provided by you incorrectly (eg. spelling mistake). However, we can replace or repair the item, but this will be at your expense. Please note that if you are returning an item, the parcel is your responsibility until it reaches us so please ask for proof of postage from your postal service and ensure it is very well packaged.