Bespoke Fingerprint Charm Enhanced (Two Prints)
Once the fingerprint images are returned your piece will be created and sent back to you within 1-2 weeks. During busy period this may be longer. If you have a date deadline please contact me at firstname.lastname@example.org and I’ll try my best to accommodate your request.
I have no control over how long a piece takes to be delivered. At the moment there are delays in national and international deliveries, please take this into account when ordering. I am not responsible for lost or stolen packages, if you wish for your piece to be sent by registered post contact me and let me know, you will pay for the additional cost. Any customs charges, taxes or duty due is the responsibility of the customer.
As each item is handmade and personalised to each customer therefore I cannot offer a refund. If a piece is defective in some way please contact me directly. Your piece will not have a prefect factory finish but rather the perfect imperfection of a genuinely handmade piece. If you are looking for precision and perfection this is not then place for you!
Occasionally it will happen that a fingerprint impression is too faint to be adequately visible when cast onto the silver. If this does happen I will contact you immediately with some alternative options.
Cancellation / Return / Exchange Policy
You can cancel your order and receive a refund (minus any costs incurred by West Cork Casting Studio) up to the point where I start to work on your piece. This is usually within a couple of days of receiving the impression back. Once work has begun on a piece refunds cannot be issued.
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