LOST OR DELAYED PACKAGES (STANDARD POST)
99% of the time, standard post is highly effective and efficient. If a customer reports a package undelivered after the estimated time of delivery (http://postage.anpost.ie/transit.asp), we then aim to track the delayed or missing package with ANPOST parcel, “missing parcel investigation”. This will ensure we find out where exactly the item is e.g. if it has been delivered and where to. The system has proven highly effective for us. Please note we cannot send out a repeat order/refund until we retrieve the missing item.
Note: The company will not be responsible for missing items should you give postal instruction other than your own address such as “if not in, leave in rubbish bin at back of house” or “leave in neighbour’s porch” or any instructions of such nature.
Delayed Packages could be due to a slow transit country. This can vary according to customs and post office policies in each country. In our experience, the following countries can take longer than 12-26 days: Germany, Italy, UAE, Saudi Arabia, Middle Eastern countries, South Africa, India, and Pakistan.
We cannot file a missing parcel claim until this time has passed as your parcel may still be in transit.
Returned Packages because of “Not being picked up” or “Not possible to deliver to customer”.
Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.